Will They Hire Me?

Having spent years working in Human Resources and now training and coaching managers, I'm use to getting questions about creating high performance in staff, how to deal with those who don't meet expectations, how to manage conflict, and how to effectively communicate both up and down the chain of command. But lately, I've been getting questions about interviewing skills.

With unemployment at its highest in decades, the job market is tough and competitive. Candidates are looking for that “edge”. That “thing” to set them apart from the other applicants. They key is to remember that even if this world of "business casual", the good old fashion rules still apply.

While I don't think there's a magic bullet, as someone who has seen her share of resumes (the good, the bad, and the "what the heck were they thinking"), here are some tips:

Cover Letter
YES – THE COVER LETTER. Putting the job you are applying for in the subject line and attaching your resume is not enough. The cover letter allows you the chance to brag on yourself. Did you increase sales by 25%? Say it! Did you reduce production cost by 15% while increasing quality? Say it! Did you design a training program that is now taught throughout the company? Say it! Did you lead a team of people to launch a new product that beat the deadline? Say it!
If the job description or ad mentions a specific skill or knowledge area, the cover letter is the perfect place to speak to what they are looking for.

References
Many people put “references provided upon request”. Why? If the CEO will brag on you, why not put it out there. If your former boss is willing to speak with a potential employer, let them know upfront. Providing your references gives a sneak peek into your professional circle – and lets the hiring manager know that you've got some credible people that will vouch for you. By the way – they should always be PROFESSIONAL references. No one wants to talk to your high school piano teacher no matter how sweet she is!

Know the Company
In a world a Google, there is no reason why you can't tell your interviewer how you can specifically help them reach their mission (which means you should know their mission). Did the company recently win an award? Develop a new product? Have their most successful annual meeting? Layoff 1/3 of their workforce and are now moving in a new direction? Whatever the case may be, let them know that you already see yourself a part of the organization. When they ask you - "What do you know about us?" Make sure you can answer!

Tell Them You Want the Job
I was always amazed at the number of people I interviewed that never told me “This is the job I want.” Hearing those words with enthusiasm and passion at the end of an interview always lingered with me and I tended to remember those candidates the most. Don't let them think this is one interview in a long line of interviews. Make sure they understand why you would be an asset and that you can't wait to be a part of their team.

Send a Thank You Letter

Email is nice and quick – but could get lost in the shuffle, or worst yet, forwarded to HR without a glance. But a handwritten note can go a long way. In this world of junk mail, it's quite refreshing for a manager to get “real” mail. Plus, the thank you note gives you one last chance to talk about why you're the perfect fit for the job.

Now, there's also some things you shouldn't do! I found this list of The 25 Worst Job Interview Mistakes. And even though it seems like common sense, you'd be surprised how many people still make these mistakes (I've witnessed many of them over the years!).

Arriving Late
Nothing makes a worse impression. If you can't turn up on time for the interview, what on earth would you do as an employee? If there's even the remotest chance that weather, traffic or hard-to-follow directions might be a problem, leave absurdly early just to be sure. If a meteor hits your car, go to a phone booth and ask to reschedule.

Arriving Early
Getting to the office building at 3:30 for a 4:00 appointment is good; presenting yourself to the receptionist at that time is not. As Jeffrey G Allen explains in How To Turn An Interview Into A Job (Fireside, 1983), "When it comes to interviewing, only fools rush in." It pressures the interviewer - and could make it look as though you have nothing better to do than read magazines in the waiting room. Instead, go to a nearby restaurant for a last-minute cup of coffee and a final check of your hair and clothing.

Dressing Wrong
Speaking of clothing, it matters. How you look has a lot to do with how you're seen. "Oftentimes in the very first few minutes of the interview, the decision is made whether it's going to be a turndown or a second interview," stresses John L. LaFevre, a human resources director based in Ohio and author of How You really Get Hired (Arco/Prentice Hall Press, 1986). "It either clicks on or it clicks off, and the remainder of the interview is spent validating that early judgment." Dressing too casually or flamboyantly can ruin your chances. The safest choice for any interview is a tailored suit in a conservative color like navy, gray or tan. Even the executives in wildly creative fields (TV, music, advertising, etc.) will respect you for knowing that a job candidate should look businesslike.

Dressing In a Rush
Don't. If you select your clothes right before you leave, you won't have time to fix the loose button or scuffed shoe you've just discovered. On the job interview, neatness counts more than it has since your last grade for penmanship. Try on your entire interview attire the night before the appointment, if not earlier. That way you can make any necessary improvements or repairs.

Smoking
In one Seattle University study, up to 90 percent of all executives surveyed said they'd hire a nonsmoker over a smoker if their qualifications were equal. Anyway, smoking makes you look nervous.

Drinking
Even if this is a lunch or dinner interview and others are ordering cocktails, it's better to stick to mineral water or club soda. At the very most, ask for a white wine spritzer (a tall glass of wine and club soda on the rocks) and don't have more than one. You need to be alert for this experience, not mellowed out.

Chewing Gum
Gum is not a good substitute for cigarettes or self-confidence. Gum chewing looks appropriate only in vintage movies.

Bringing Along a Friend or Relative
Tempting though it may be, resist the urge to bring someone along to hold your hand or help you fill out applications. Even being seen saying goodbye to your best friend or your spouse at the building door can make you look as if you didn't have the nerve to get there on your own. Being picked up afterward also reeks of dependency.

Not Doing All Your Homework
It isn't necessary to memorize the company's annual sales and profit figures, but you should know something about their products or services. One candidate lost out on an AT&T interview by mentioning their involvement in a news story that had been about ITT, and there was no way for the candidate to regain credibility after such a glaring error. Check out information about large companies in business magazines or corporate directories at your public library, or call the company to ask for a copy of the annual report. For smaller organizations you may have to rely on the grapevine; some of the best information can come from people who used to work there.

Skipping a Dress Rehearsal
You wouldn't make a speech to your PTA or church group without planning what you're going to say, yet people walk into job interviews every day just assuming that brilliant words will leap to their lips. Don't assume. Make a list of the questions you'd ask if you were interviewing someone for this job, and then rehearse the best possible answers using a tape recorder and/or a friend for feedback.

Admitting a Flaw
Some interviewers will ask, "What is your greatest weakness?" Giving a straightforward, totally honest answer is a mistake; the interviewer doesn't expect you to. It's all part of a game to see if you're naive enough to eliminate yourself from the competition: counter the question by mentioning a "positive weakness." Say, for instance, "I'm a very organized person, but you'd never know it from looking at my desk."

Not Knowing Your Own Strengths.
Researching the company is only half your pre-interview homework assignment. You have to research yourself as well. "You must know your own background so thoroughly that you are prepared to answer any question about it without hesitation and in enough detail to satisfy the interview," explains Arthur R. Pell in How To Sell Yourself On An Interview (Monarch Press, 1982). "Hesitating, being vague on certain points, or groping for proper words destroys the effect you are trying to create." Make a list of ten work-related things you do well or know a lot about. Then, during your interview rehearsal, come up with graceful ways to bring them up.

Asking Too Many Questions.
If you were the interviewer, would you hire someone who hijacked the entire interview and put you on the defensive?

Not Asking Any.
On the other hand, when the interviewer asks, "What questions do you have?" saying that he/she has covered the subject so well you don't have a thing to ask about is a bad idea, too. It makes you look uninterested, unimaginative or both. "Let's say you're interviewing for a job in real estate sales," suggests Dr. Marvelle S. Colby, who teaches career decision-making skills at both New York University and Marymount Manhattan College. "You go in, having done some research on the market and ask, "Do you expect the market in this area to stay strong?"

Inquiring About Benefits Too Soon.
Ask not what the company can do for you but what you can do for the company - at least at this point in the selection process. If you seem more interested in the three-week vacation policy or the new dental plan than in actual job duties, the prospective boss may develop serious concerns about your priorities. Naturally, you have a right to know about the benefits package you'll be offered, but chances are the personnel representative or hiring manager will bring it up on his/her own. After all, an attractive benefits plan is a selling point for them. If this doesn't happen, you can broach the subject when salary negotiations begin. Explain that the offer you'll accept depends on the value of the whole compensation package (salary, benefits, bonuses and any other payments).

Revealing Your Price Tag.
Did you ever fall in love with an article of clothing before checking to see how much it cost? It may have taught you to look at the tag right away so, in case the price is out of the question, you can reject the garment mentally before getting your heart set on it. Things work the same way in a job search. Let these people discover how wonderful you are before you tell them how much you cost. If they try to sneak a premature peek at your price tag, Marvelle Colby recommends that you say something like, "Yes, I have some salary thoughts, but I need to know more about what this job entails."

Crying Discrimination.
The problem is, not everyone involved in the hiring process knows exactly which questions aren't allowed -- and in complete innocence they may bring up a forbidden issue. Don't jump up and scream accusations. Instead, reassure him/her that you can handle all your responsibilities. Even if the intentions aren't honorable, a dramatic protest is unlikely to get you the job. If you don't get hired, then you can file a complaint. If you do, you can bring up the issue later as a full-fledged employee -- and make important changes from the inside.

Bad-Mouthing Your Boss.
Never, never, never say anything negative about a person or company you worked for in the past. It brands you a complainer.

Name Dropping.
Attempts to play "who do you know" with your interviewer have an unfortunate tendency to backfire. Drop the name of someone at the company and it could turn out to be the hiring manager's worst enemy. Announce that you went to school with the chairman of the board's daughter, Felicia, and it can come off as elitism. Even worse, the interviewer may wonder why Felicia didn't ask her dad to put in a good word for you. A much better way to use inside contacts: Ask them to recommend or introduce you to the powers that be.

Energy Failure.
It doesn't matter if you only slept four hours last night and are coming down with a cold. When you get to the interview, you have to appear bright-eyed and eager. Job candidates with lackluster attitudes rarely get the offer. Mental energy is what it takes, so psych yourself up before making your entrance. Some lecturers and TV talk show guests do it by playing lively music right before going on. If that's impossible, just play an upbeat tune in your head. Think of yourself as an entertainer and know that the show must go on.

Handshake Failure.
A limp or otherwise distasteful handshake is like bad breath, one of those things that even your best friends may never tell you about. So try this: Go to a trusted buddy and say, "If I were going to develop the world's most perfect handshake, would I make mine a little firmer, a little more gentle, a little shorter, longer or what?" Then shake her or his hand to demonstrate.

Glancing At Your Watch.
Clock watching gives the impression that you're late for a more important date. Avoid that problem by asking when you set up the appointment, how much time you should allow for the interview. If the interviewer asks, "Will you have time to stay today and meet with our vice president?" then you can check the time and make a decision.

Playing the Hero/Heroine.
In 999 jobs out of 1,000, you're being called in to work as part of a team, not to make a single-handed rescue of a botched effort. Never convey the message, "You guys have really messed it up, but I can show you how to turn this company around." Instead, stress how well your talents and experience would mesh with those of others in the department or division.

Losing Your Cool.
Expect the unexpected. Occasionally, interviewers have been known to test job applicants by surprising them with loaded questions or blunt comments, such as "What makes you think you can handle this job when people with twice your experience don't have the nerve to apply?" Remain calm, even though your injured ego may be fleeing for the nearest exit. Some companies like to see just how professional and unflappable you can be under fire.

Following These Instructions
Now that you've absorbed the "do's and don'ts" of the job interview, feel free to set the rules aside and concentrate on what a fine job you'll do if these people have the good sense to hire you. Then relax and just be you.